Shipping Policy for EmberGlow
Effective Date: January 18, 2025
At EmberGlow, we are committed to ensuring your fireplace purchase is delivered securely and promptly. This Shipping Policy outlines the terms and conditions for shipping and delivery of our products.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods
- We offer standard, expedited, and express shipping options.
- Shipping carriers include trusted providers such as USPS, UPS, or FedEx. Delivery times will vary based on the shipping method selected.
Shipping Rates
- Shipping costs are calculated based on the weight, dimensions, and destination of the order.
- Free shipping may be available for certain orders, as indicated in promotions or campaigns.
Delivery Timeframes
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
- Express Shipping: 1–2 business days
Delivery times are estimates and may be affected by carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Restrictions
- We currently ship only within the United States.
- We do not ship to P.O. boxes, APO/FPO addresses, or restricted locations.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the progress of your shipment.
Damaged or Lost Shipments
- If your order arrives damaged, please contact us within 48 hours of receiving the item with photos of the damage to initiate a claim.
- For lost shipments, please notify us immediately, and we will work with the shipping carrier to resolve the issue.
Contact Us
For any questions or concerns about this Shipping Policy, please contact:
Phone: (212) 555-0123
Email: support@emberglow.com
By placing an order with EmberGlow, you agree to the terms outlined in this Shipping Policy. Thank you for choosing EmberGlow for your fireplace needs!