Sales Policy for EmberGlow

Effective Date: January 18, 2025

At EmberGlow, we are committed to providing top-quality fireplaces with excellent service. This Sales Policy outlines the terms and conditions for purchasing products from our platform.

Order Placement

  • Orders can be placed through our official website, email, or by contacting us at (212) 555-0123.
  • Customers are responsible for providing accurate billing and shipping information during the order process.

Pricing and Payment

  • All prices are listed in USD and may be updated periodically.
  • Accepted payment methods include major credit cards, debit cards, and other payment options available at checkout.
  • Full payment is required at the time of order placement. Orders will not be processed until payment is confirmed.

Order Processing and Shipping

  • Orders are processed within 1–3 business days after payment confirmation.
  • Shipping costs and delivery times are calculated based on the shipping method selected and the destination.
  • EmberGlow is not responsible for delays caused by shipping carriers or unforeseen circumstances.

Cancellation Policy

  • Orders may be canceled within 24 hours of placement by contacting our Customer Support team.
  • Once the order has been shipped, cancellations are no longer possible, and the Refund and Returns Policy will apply.

Sales Tax

  • Sales tax will be applied based on your shipping address and local regulations.

Product Availability

  • All products are subject to availability. If an item is out of stock, we will notify you and offer alternatives or a full refund.
  • EmberGlow reserves the right to limit quantities purchased per customer.

Warranty

  • All products are covered by a limited warranty against manufacturing defects. Specific warranty details are provided with the product.

Contact Us

For questions or concerns regarding this Sales Policy, please contact us:
Phone: (212) 555-0123
Email: support@emberglow.com

By placing an order with EmberGlow, you agree to the terms outlined in this Sales Policy. Thank you for choosing EmberGlow!